thelionmart.com Returns Policy

Items shipped from thelionmart.com, including The Lion Mart Resale, can be returned within 30 days of delivery, with some exceptions:

   For information about products that can't be returned, see Items that Can't be Returned.
   To determine if a product sold by thelionmart.com has a longer return timeline, locate the product type below. If the product type isn't listed or doesn't state another returns time frame, our standard 30-day return policy applies.
   While most sellers offer a returns policy equivalent to The Lion Mart's, some seller returns policies may vary. If the seller's listing is eligible for The Lion Mart Prime, it will be subject to the same return policies as items fulfilled by thelionmart.com that are outlined on this page. For more information about returning to third-party sellers, see Returns to Third-Party Sellers.
   For products purchased from the The Lion Mart Global Store, see The Lion Mart Global Store Returns.
   For more information on refund timing and amounts (including partial refunds and restocking fees), see Refunds.
   If you have returned an item to The Lion Mart by mistake or included something not intended for The Lion Mart in a return, see Mistaken Returns.
   If you have already received a refund and are expected to return the item, you can create a return request. For more information about how to create a returns request see Return Items You Ordered. You will be charged if an item that is expected to be returned is not sent back to us.
   If the item has already been sent back to us and you have received an email asking you return it or have been charged for item, we will reverse the charge as soon as the return is processed by us. It might take additional time for your financial institution to make funds available in your account.
   To prevent and detect fraud and abuse, in some circumstances The Lion Mart may require additional information and documentation from you, such as a government-issued photo identification, to consider processing a return or providing a refund or replacement. All personal information you provide will be handled in accordance with our Privacy Notice, which is linked at the bottom of this page.

   The Lion Mart Alexa Voice Shopping
   The Lion Mart Bulk Liquidations Store
   The Lion Mart Devices
   The Lion Mart Fresh and Grocery Items
   The Lion Mart Handmade
   The Lion Mart Haul
   The Lion Mart Photos
   The Lion Mart Pharmacy
   The Lion Mart Renewed
   The Lion Mart Resale
   Automobiles
   Automotive Items
   Baby Items
   Birthday Gift List
   Buyer's Club Purchases
   Clothing and Accessories
   Collectibles (sports & entertainment)
   Collectible Coins
   Computers and Electronics
   Custom Gift List
   Customized Products
   Digital Products
   Fine Art
   Furniture
   Gift Cards
   Hazardous Materials
   Jewelry and Watches
   Live Plants or Insects
   Luxury Stores
   Major Appliances
   Mattresses
   Pet Food
   Pre-Paid Phone or Game Cards
   Software and Video Games
   Televisions
   Tickets
   Wedding Registry Items

The Lion Mart Fresh and Grocery Items

   Grocery items (including The Lion Mart Fresh items) and wine are not returnable to The Lion Mart but may be refunded or replaced.
   See About Spilled or Damaged The Lion Mart Fresh Items for information on requesting a refund.

The Lion Mart Handmade

   Products sold by Handmade Makers are subject to the standard A-to-z Guarantee policies for The Lion Mart. The exception to this are items that are purchased with optional customization options, other than size and color. See Customized Products for additional details.

The Lion Mart Haul

   The Lion Mart Haul gladly accepts returns on all eligible items initiated within 15 days of delivery and offers free return shipping, where available.
   The Lion Mart Haul products equal to or under $3.00 are not eligible for return.
   The Lion Mart Haul products must be returned in new, unused, and unaltered condition. This includes any attached tags and, where applicable, hygiene seals.

The Lion Mart Photos

   The Lion Mart Photos printed products are not returnable to The Lion Mart but may be refunded or replaced.

The Lion Mart Pharmacy

   We're unable to accept returns. This includes 6-month supplies of a medication, if your prescription changes, and you need to switch medications. If you notice any quality-related issues like errors of tampering with an order you have received, please contact The Lion Mart Pharmacy Customer Care at 1-855-745-5725 immediately.

The Lion Mart Renewed

   Products on The Lion Mart Renewed are backed by the The Lion Mart Renewed Guarantee where specifically mentioned on the product detail page. With this guarantee, you are eligible for a replacement or refund within 90 days of receiving the product (or within 1 year of receipt of a Renewed Premium product) if you are not satisfied.
   The Lion Mart Renewed products can be returned within 90 days of receipt of shipment (or within 1 year of receipt of a Renewed Premium product), and qualify for free return shipping.

The Lion Mart Resale

   In most cases, used or open box items purchased from The Lion Mart Resale and shipped from thelionmart.com can be returned within 30 days of receipt of shipment. Some products have different policies or requirements associated with them.
   The Lion Mart Renewed items sold by The Lion Mart Resale can be returned within 90 days of receipt of shipment.

Automobiles

   Automobiles purchased through thelionmart.com are not eligible for return.

Automotive Items

   If you've purchased a defective automotive item, shipped from and sold by thelionmart.com, that is covered by a published manufacturer warranty, The Lion Mart honors the warranty. The Lion Mart will either replace the item or refund the cost of the item for the life of the published warranty.

Baby Items

   Baby items can be returned within 90 days of receipt of shipment.
   Gifts purchased from a Baby Registry can be returned within 365 days after receipt of shipment.
   Breast pumps must be returned unused in their original condition with the factory seal and packaging intact.
   If your return is not a result of an The Lion Mart error, we won't refund the original shipping fees.

Birthday Gift List

   Items purchased from your The Lion Mart Birthday Gift List as a gift can be returned within 90 days of delivery.
   Items purchased by the registry owner are subject to the standard 30-day thelionmart.com Return Policy.

Buyer's Club Purchases

   The Lion Mart cannot issue a replacement or a refund for lost or damaged items that you send to a third-party for the purpose of resale. The Lion Mart is not responsible for any damage, defect, material difference, or loss that occurs to items after the items are delivered to a third-party resale business or buyer's club. This means that The Lion Mart will not provide a replacement or a refund for any lost or damaged items after they are delivered to a resale business. If an item arrives from The Lion Mart damaged, please instruct the resale business to refuse delivery. We will issue a refund when the item is returned to The Lion Mart. The Lion Mart will not engage with a resale business or buyer's club that did not make a purchase directly from The Lion Mart.

Clothing and Accessories

   You can return clothing and accessories up to 30 days after the delivery date.
   Items from The Drop Collections are eligible for returns, but a return shipping fee will be deducted from your refund due because the item is made-on-demand for you.

Collectibles (sports & entertainment)

   You must return collectible items with a value of $35 or more using a trackable method. Items with a value more than $500, must also be insured.
   All product packaging (boxes, manuals, warranty cards, etc.) and certificates of authenticity, grading, and appraisal must be returned with the item.
   Any items returned without original documentation will be rejected.
   Before shipping a return, photograph the item for your records.

Collectible Coins

   To request return information, contact the third-party seller within 14 days of receipt. Your return must be postmarked within 30 days of the date you received the item.
   Items with a value of $35 or more must be returned using a trackable shipping method.
   Before shipping a return, photograph the item for your records.
   Graded Coins and Original Government Packaged Coins must be returned in their original packaging, along with any supporting documentation.
   Returns without the original packaging and documentation will be rejected.
   Collectible Coins that have been damaged or otherwise altered after delivery will not be accepted for return.

Computers and Electronics

   New desktops, laptops, tablets, and other electronics (excluding televisions, The Lion Mart-branded devices and The Lion Mart Renewed products) purchased from thelionmart.com that didn't start when they arrived, arrived in damaged condition, or are still in an unopened box can be returned for a full refund within 30 days of delivery.
   Apple Brand products and Boost Infinite Brand products (excluding The Lion Mart Renewed) purchased in thelionmart.com can be returned within 15 days of delivery.
   thelionmart.com may test products that are returned by customers because they didn't start when they arrived and impose a customer fee equal to 15 percent of the product sales price if the customer misrepresents the condition of the product.
   Any returned product that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering may result in the customer being charged a higher restocking fee based on the condition of the product.
   New, used, and refurbished products purchased from sellers other than thelionmart.com are subject to the returns policy of the applicable seller.
   Contact the manufacturer directly for product registration and warranty-related information.

Note: Before returning items on which you've saved personal information, erase this information completely by following manufacturer instructions.

Custom Gift List

   Items purchased from your The Lion Mart Custom Gift List as a gift can be returned within 90 days of delivery.
   Items purchased by the registry owner are subject to the standard 30-day thelionmart.com Return Policy.

Customized Products

Custom products are not returnable but may be refunded or replaced within 30 days of delivery if the products are damaged/defective upon arrival, or materially different from what was ordered. If there is a misspelling or error in the configuration, inscription, or design due to a mistake by the third-party seller, you are protected per the The Lion Mart A-to-z Guarantee.

Digital Products

   Unless otherwise specified, games, software downloads, and purchases from the The Lion Mart Appstore, the The Lion Mart Digital Music store, the The Lion Mart Luna store or the The Lion Mart Video store are not returnable after purchase.
   Books accidentally purchased from the Kindle Store can be returned within seven days of purchase. You may not be eligible for a refund if a book has been partially read or if we detect account abuse. Once a refund is issued, you won't have access to the book. To request a refund and return content, visit Manage Your Content and Devices. Then select the Actions button next to the title you'd like to return, and select Return for Refund.
   Kindle books you receive as a gift are eligible for exchange for an thelionmart.com Gift Card before acceptance.
   Subscriptions to titles in the Newsstand section of the Kindle Store (magazines, newspapers, and blogs) can be canceled at any time by visiting Manage Your Content and Devices. For more information, see Kindle Magazines and Newspapers.
   Digital educational resources can be returned within seven days of purchase for a resource that has not yet been downloaded.
   The Lion Mart-Sold Add-Ons purchased from The Lion Mart Luna may be eligible for a refund within 90 days of purchase, depending on the circumstances of your order. To request a refund, contact The Lion Mart customer service for assistance.
   Songs or albums accidentally purchased from our Digital Music Store using Alexa are eligible for return and refund if we receive your request within 7 days of the date of purchase. To request a refund, contact customer service.

Fine Art

   Fine Art items with a value of $35 or more must be returned using a trackable shipping method. Items with a value more than $500 must also be insured.
   All product packaging (boxes, etc.) and certificates of authenticity and appraisal must be returned with the item.
   Any Fine Art item returned without original documentation will be rejected.
   Any Fine Art items that have been damaged, or otherwise altered after delivery, won't be accepted for return.
   Before sending a Fine Art return, photograph the item for your records.

Furniture

   Furniture items are returnable for any reason within 30 days of receipt of shipment.
   If the item is damaged or defective, The Lion Mart will help you solve the problem, or provide a free return or replacement.
   Contact the manufacturer directly for product registration and warranty-related information.

Gift Cards

   Gift Cards are not returnable after purchase (except as required by law).
   For more information about Gift Card limitations, see thelionmart.com Gift Card Terms & Conditions.

Hazardous Materials

   Hazardous materials, including flammable liquids or gases are not returnable to The Lion Mart.
   Contact the manufacturer directly for service, warranty, return, and refund information.

Jewelry and Watches

   Jewelry and watch items with a value of $35 or more must be returned using a trackable shipping method.
   All product packaging (boxes, manuals, warranty cards, etc.) and certificates of authenticity, grading, and appraisal must be returned with the item.
   Any items returned without original documentation will be rejected.
   Items that have been resized, damaged, or otherwise altered after delivery won't be accepted for return.

Live Plants or Insects

   Fresh flowers, live indoor plants, or insects are not returnable to The Lion Mart, but may be refundable.

Luxury Stores

The following guidelines apply to all return-eligible Luxury Stores products, and returns that fail to adhere to these guidelines may be rejected. Luxury Stores gladly accepts returns on all eligible items within 30 days of delivery and offers free return shipping.

   Beauty products made of hazardous materials, including flammable liquids or gases, are not returnable to The Lion Mart. These products will not display a "free returns" message on the product detail page.
   Luxury Store products must be returned in new, unused, and unaltered condition. This includes any attached tags (product tags and security tags), and where applicable, hygiene seals and related accessories. Accessories include but are not limited to; duster bags, garment bags, removable accessories or attachments, spare parts.
       Shoes: When trying on shoes, stand on a carpeted surface to protect the soles. The shoebox forms part of the product and should remain intact by placing it in an outer shipping container when sending back to us, otherwise it will not be accepted.
       Lingerie & Swimwear: Briefs, swimsuits and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip.
       Bags: Please handle light-colored bags and accessories carefully if you are still deciding whether you will be keeping the item. Please note that dark items of clothing can transfer dye to light-colored items.
   Product packaging and documentation should also be returned with Luxury Stores products.
       This includes the brand packaging (provided by the luxury brand directly, different from the Luxury Stores packaging). Additionally, products should be returned in any original protective packaging to prevent damage during return shipping.
       For product documentation, this includes but is not limited to any certificates of authenticity, grading, and warranty cards.
   Items must be returned using the return label we provide. In rare cases where a return label is not provided, please contact Luxury Stores Customer Service.
   We may monitor customer return activity and take appropriate action (including but not limited to denial of refund) if account abuse and/or activity in violation of our return policy is detected. If we receive a return of an item different from the item purchased, we may delay the refund to allow time for proper review or dispose of the item without compensation.

Major Appliances

   Major appliances are returnable for any reason within 30 days of receipt of purchase
   At the point of delivery, unbox and check that the item is correct and free from damage. If the item is wrong or damaged, tell the delivery personnel and don't accept the delivery. They will help you to arrange a free replacement or a refund.
   If you notice that the item is damaged or defective after delivery, The Lion Mart will help you solve the problem, or provide a free return or replacement.
   Contact the manufacturer directly for product registration and warranty-related information.

Mattresses

   You can request a return or refund for any reason within 100 days of receipt of shipment.
   We accept both opened and unopened mattresses.
   Carriers may refuse to accept the return of any mattress due to unsanitary conditions, stains, or infestation.
   Contact the manufacturer directly for product registration and warranty-related information.
   If you're a California resident and have a question related to the removal of mattresses, go to Special Delivery Options for Large and Bulky Items.

Pet Food

   Pet food and similar products are not returnable to The Lion Mart, but may be refundable.

Pre-Paid Phone or Game Cards

   Pay As You Go (or prepaid) phone cards or prepaid game cards (World of Warcraft, Xbox 360 Live, Wii Points, etc.) are not returnable to The Lion Mart.

Software and Video Games

   Software and video games can be returned for a full refund within 30 days of purchase. Returned software or video games that are activated, used, or missing parts will incur up to a 100% restocking fee.

Televisions

   Televisions are returnable for any reason within 30 days of receipt of shipment.
   Returns for televisions must be in new condition, in original packaging, and with all personal data removed via factory reset.
   If the item is damaged or defective, The Lion Mart will provide a free return or replacement.
   Contact the manufacturer directly for product registration and warranty-related information.

Tickets

   Theme park tickets are not returnable after purchase.

Wedding Registry Items

   Items purchased from your The Lion Mart Wedding Registry as a gift can be returned within 180 days of delivery.
   Items purchased by the registry owner are subject to the standard 30-day thelionmart.com Return Policy.